PAYMENT AND DISCOUNTS
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
We currently accept Visa & Mastercard credit and debit cards.
WHAT DO I DO IF MY DISCOUNT CODE ISN'T WORKING?
WHAT DO I DO IF MY DISCOUNT CODE ISN'T WORKING?
When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply. Please note that discount codes are not valid in conjunction with any other offers. All discount codes are provided by us, we do not use third parties. If you still have any issues, please contact info@shopcaterpillar.co.uk and we will be happy to assist.
YOUR ORDER
CAN I CANCEL OR CHANGE MY ORDER?
CAN I CANCEL OR CHANGE MY ORDER?
We are committed to getting your order processed and dispatched as soon as possible. Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order. Please call us immediately on our customer services number +44(0)1452 886 225 and we will attempt to intercept it. If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order.
CAN I EXCHANGE OR RETURN MY ORDER?
CAN I EXCHANGE OR RETURN MY ORDER?
We currently do not offer exchanges on our website but we will be happy to refund you any product you wish to return.
If you want to exchange, you can return your product and place another order with us. For more information and any queries regarding returning or exchanging your order please refer to our Returns & Exchanges page for more information.
YOUR PRODUCT/S
WHAT DO I DO IF MY PRODUCT IS FAULTY OR I'VE RECEIVED AN INCORRECT ITEM/SIZE?
WHAT DO I DO IF MY PRODUCT IS FAULTY OR I'VE RECEIVED AN INCORRECT ITEM/SIZE?
If you believe the product you received is faulty or if you’ve received an incorrect item/size, please contact info@shopcaterpillar.co.uk before returning your item as we are unable to credit postage costs so please contact us and we will be happy to assist. For further information on returning a faulty product please refer to our Returns & Exchanges page.
OUR NEWSLETTER
WHAT WILL I BE SUBSCRIBING TO?
WHAT WILL I BE SUBSCRIBING TO?
If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.shopcaterpillar.co.uk.
HOW DO I UNSUBSCRIBE?
HOW DO I UNSUBSCRIBE?
If you wish to unsubscribe to our newsletter, you can unsubscribe the following ways: 1) Unsubscribe using the link at the bottom of the emails we send to you, 2) Contact our customer service team at info@shopcaterpillar.co.uk and one of our team members will be able to assist.